Business Process Integration and Unified Communications

Your voice communications system is one of your biggest assets, with the power to attract customers, enhance the image projected to your customers, save money, increase productivity, and improve customer satisfaction. This is why so many leading companies choose Toshiba. Toshiba’s IP communication solutions are designed to drive business process integration and unified communications to create value, efficiency, and maximize your return on investment.

Toshiba Strata CIX—The Innovative IP Communication Solution

Whether you’re just getting started or are growing or adding new locations, communication is key to keeping your customers, employees, and vendors connected. Toshiba offers a full line of Strata®CIX™ communication platforms that give you the fl exibility to grow, add applications, and customize functions as needed. Plus, Toshiba’s Strata Net technology lets you network multiple decentralized locations, dramatically expanding capacity or improving integration between locations.

IP and Digital Endpoints
The Toshiba Strata CIX IP communication system helps you communicate where and when you need to, keeping your customers connected and employee productivity at its peak.
This versatile system supports many types of endpoints and devices, including a complete line of Toshiba IP telephones, SoftIPT® soft phones on notebook computers and smartphones, wireless IP telephones, add-on modules, DSS consoles, attendant consoles, as well as SIP telephones, analog telephones, and Toshiba digital telephones.

Strata Call Manager—Call Control From Your PC
Combine the capabilities of your computer and Toshiba telephone into one powerful communication tool that gives you the ability to dial, answer or transfer calls, and more, using your mouse without ever picking up the telephone.

The integration provides screen popping with CRM programs such as Act!,®Goldmine,®Microsoft®Outlook,™, etc. Use your PC for Chat instant messaging, broadcast message to multiple users, and simultaneous Chat sessions. Presence capabilities let users see the current status of co-workers and who’s available, quickly relay and transmit important information, and best serve your customer through an easy, intuitive unified communications interface.

Network Connection Choices
Strata CIX also supports a full range of network connections, from IP network interfaces and SIP trunks** to analog and digital Public Switched Telephone Network (PSTN) interfaces.
With the confi guration fl exibility you want, you can build the communication system you need.